Membership Agreement
When you enroll, you enter into an agreement for a one-time purchase membership service priced per plan selected €2.99, €24.99 or €48.99. You have the flexibility to terminate your membership or request a refund whenever you choose by clicking the "Cancel Membership" once logged in to your account section. A convenient "Cancel" button is also available on our main website for easy membership termination. This transaction will be displayed as "WEBSITE" on your billing statement. If you require additional details, please refer to our comprehensive terms and conditions page. Our registered address is also provided for your reference.
Money-Back Guarantee
If you have tried our membership you are automatically covered by our Money Back Guarantee. That means, if you are not satisfied with our service, we will issue you a refund. The Money Back Guarantees applies to the 3 days memberships. When applying for the Money Back Guarantee you will have to get in touch with our customer support via the customer support contact form. You can initiate a refund request at any time by simply clicking the "Cancel" button, which will trigger an inquiry to our customer support team.
We reserve the right to asses refunds on case by case. Notwithstanding the foregoing we reserve the right to asses the case and refund the prorated portion of the fees you have paid for the current term of the Service through the end of that term. Moreover we reserve the right to not refund any unused days if your account is canceled due to a violation of our terms and conditions.
If the assessment deems the subscription should be cancelled immediately your account will run out at the end of the period that has been paid for. If eligible for a refund, the amount to refund will be processed on the same payment method used for the initial enrollment into the membership. Refund can take between 10 to 15 days to show on your bank statement.
We reserve the right to suspend, discontinue, or otherwise terminate the Service or the Agreement if we determine that you have violated our terms and conditions.
We reserve the right to modify this policy at any time without prior notice. If we make any changes to this policy, we will post the updated policy on our website.
If you have any questions or concerns regarding this policy, please get in touch with our customer support team at +441134900195 or via email at [email protected]
Accessing Content
Upon successful registration, you will receive a unique username and password for immediate login access. You can conveniently access your content anytime by logging in using these credentials.
To ensure effortless access, we recommend bookmarking the URL for quick reference. Additionally, our content is accessible through our website's "Login" option in the menu. For added convenience, our application is compatible with modern mobile devices, tablets, laptops, and PCs, ensuring accessibility wherever you are.
Customer Support Service 24/7
We are committed to providing the best possible customer support experience, and we’re excited to announce that our assistance is now available 24/7. This means you can reach out to us for help at any time, day or night, as our support team is always here to assist you.
Our support hours have been expanded to cater to your needs around the clock. We are open every day of the week, including weekends, all based on the EU time zone (UTC). This change is designed to ensure that you receive timely and efficient support whenever you require it.
If you have any questions, concerns, or problems, don’t hesitate to contact us via email at [email protected]. To ensure quick and accurate assistance, we kindly request that all communications be in English. This helps us provide you with the best and most effective support possible. Messages in other languages might be subject to misunderstandings, which we want to avoid.
It’s important to note that while we are dedicated to assisting you, we are unable to process membership terminations on your behalf. If you wish to terminate your membership, please follow the instructions provided on our website. The responsibility lies with you to initiate the termination process if you decide to discontinue using our services.
