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contact us
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+441134900195
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contact us
phone number
+441134900195
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It's not just an eating routine — it's day to day schedule especially experienced.
Version: 20210825.1, last edited: 15 September 2023
By visiting our website and/ or purchasing something from us, you actively engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”), including the additional policies referenced herein and/or available by hyperlink on our website. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
When you enroll, you enter into an agreement for the purchase of a membership service priced per plan selected €2.99, €24.99 or €48.99. You have the flexibility to terminate your membership or request a refund whenever you choose by clicking the "Cancel Membership" once logged in to your account section. A convenient "Cancel" button is also available on our main website for easy membership termination. This transaction will be displayed as "dietlite.net" on your billing statement.
The payment is made via an SSL-encrypted connection. You buy the service from Streewave Limited and “dietlite.net”+441134900195” will appear on your payment statement.
dietlite.net – The following terms and conditions constitute the entire agreement between the service provider Streewave Limited and the customer/user.
1. Quick summary – What do I get and what do I accept?
2. General information
3. Pricing by country
4. Special promotions
5. Membership Level Adjustments based on Data Analysis
6. Cancellation of Membership
7. Customer Support Service 24/7
8. Liability and responsibility of the cardholder
9. Changes of Terms & Conditions
10. Failure to receive welcome e-mails, winner e-mails etc
11. Exclusions
12. Disclaimer
13. Privacy Policy
14. Cookies
15. Money Back Guarantee
If you accept this promotion, you get an on-going membership at dietlite.net. Your membership will automatically be renewed after the period enrolled into, showed below under “Pricing by country”. Your membership will run until you actively cancel your membership. There is no binding period of your membership, it can be freely terminated at any time.
All questions or problems can be sent to [email protected] – All e-mails and customer service answers will be in English, so please write your questions in English, so we can provide the quickest and best online support for you.
By signing up for a membership through one of our promotions, you agree to let Streewave Limited withdraw the price for the membership selected and then the regular recurrent payments of the selected membership from the credit card used when signing up. When you buy a membership, you will automatically be renewed until you terminate under ”My account” on dietlite.net. You have to be at least 18 years of age and reside in one of the countries we are operating in, to have a valid membership to dietlite.net. There are no hidden charges when purchasing the membership, just the amount stated in the campaigns. Nothwitholding you can terminate your membership at any time by contacting our 24-7 Customer Support.
If the payment is declined dietlite.net reserves the right to retry the membership payment, the customer will later be charged the same amount until payment goes through. If not possible to capture the payment, we reserve the right to immediately remove access and close the account until payment has been successful.
We reserve the right to try as many attempts as required at a later stage for any rejected payments, in order to not disrupt the offered service.
In the eventuality the rejected payment occurs in over 24 months, we reserve the right to terminate the membership automatically and remove any access to the site dietlite.net.
Although Streewave Limited reserves the right to issue both digital and physical invoices if a customer’s order is not followed through with a payment by credit card, Invoices can be issued by a third party as dietlite.net reserves the right to use so called factoring methods.
It is the responsibility of the customer to have sufficient funds on the card and to make sure the payment will be successful in order for the customer to receive full access. The following credit cards can be used for payment: Master card, Maestro, Visa and Visa Electron.
We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our website.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part or content thereof without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any jurisdiction, user or geographic region. We may exercise this right on a case-by-case basis.
We reserve the right to discontinue any product at any time and the description of products offered are subject to a change at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the membership will be corrected.
You authorize us and any payment processing service provider it may engage to charge your credit card, or to debit or process payment through any other offered means, for any products or services you purchase through your use of the App. You represent and warrant that you are the only one who will make payments in connection with the App, and you shall be responsible for any and all uses of your credit card, debit card, or any other payment means used in or under your name.
A confirmation email for your order/payment will be sent to the email you stated upon signing up for any of the available memberships.
Our memberships with the exception of the short term limited plans your membership will be automatically renewed on the anniversary of your enrollment date and payment will be automatically deducted/charged from your payment method elected during enrollment. Short term limited enrollment plans are renewable plans that do not expire at the end of the term. With sixty (60) days prior written notice to you at the email address on file for the primary member, we reserve the right to adjust the current listed pricing of all plans currently listed as follows.
Occasionally there may be information on our website or in the Membership plans that contains inaccuracies, omissions or any type of typographical errors that may relate to product descriptions, pricing, promotions, offers, product, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update information, cancel, upgrade, downgrade any submissions in the event the information in the Service or on any related website is inaccurate at any time without prior notice. This includes the time after membership has started
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Membership or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
This cost for the service at dietlite.net is depending on the promotional campaign that you joined and which country – all memberships will automatically continue until cancelled. All prices are inclusive VAT.
| Country | Membership 1 | Membership 2 | Membership 3 |
| General | €2.99 | €24.99 | €48.99 |
Streewave Limited reserves the right to change, renew or correct the price of membership in favor of the client at any time.
Sometimes dietlite.net offers limited time promotions to bring in new users, the special offers are offered at a discounted membership rate and the membership fee will be charged on a monthly billing period. For any additional information, feel free to contact our Support Team.
We understand that our members' needs may change over time, and we offer the flexibility to upgrade your membership level to better suit your requirements. This upgrade statement outlines the process and terms for upgrading your membership with Streewave Limited.
Streewave Limited may periodically analyze member usage, behavior, and other relevant data to ensure that members are receiving the most suitable membership level and benefits.
If our analysis suggests that a member's current membership level does not align with their usage patterns or needs, we may, at our discretion, adjust their membership level.
Membership level adjustments based on data analysis are made solely at the discretion of Streewave Limited. Members do not have the automatic right to maintain their existing membership level if data analysis suggests an adjustment is warranted.
Streewave Limited reserves the right to not disclose the methodology used behind the periodically analysis of the membership level.
Streewave Limited will make every effort to ensure that membership level adjustments are fair and in the best interest of the member.
Membership level adjustments may result in an upgrade to a higher level with additional benefits or a downgrade to a lower level with fewer benefits. The decision will be based on data-driven insights and is intended to optimize the member's experience.
We understand that our members' needs may change over time, and we offer the flexibility to upgrade or downgrade your membership level to better suit your requirements. This upgrade or downgrade statement outlines the process and terms for upgrading or downgrading your membership with Streewave Limited. We reserve the right to upgrade or downgrade users membership level based on analysis that suggest an optimization of the member’s experience is required. You have the right to request an upgrade or downgrade of your membership level by contacting our customer support team at [email protected]
Membership level upgrades are subject to availability and eligibility criteria determined by Streewave Limited. We reserve the right to deny an upgrade or downgrade request if it does not meet our criteria.
Any fees associated with the upgrade or downgrade are non-refundable.
Upgrades or downgrades may take a certain amount of time to process, and you will be notified via email once the upgrade is complete.
Members who disagree with the proposed membership level adjustment have the right to object within a specified timeframe, as indicated in the notification.
To object, members must contact our customer support team and provide reasons for their objection. Streewave Limited will review and consider the member's objections in a fair and reasonable manner.
You can terminate your membership for our website by logging on to the dashboard with the information, received in your “welcome mail” – Once logged in, you can terminate your membership via the ”My Account” option on your dashboard.
If you have any questions you are more than welcome to contact us at [email protected].
We are committed to providing the best possible customer support experience, and we’re excited to announce that our assistance is now available 24/7. This means you can reach out to us for help at any time, day or night, as our support team is always here to assist you.
Our support hours have been expanded to cater to your needs around the clock. We are open every day of the week, including weekends, all based on the EU time zone (UTC). This change is designed to ensure that you receive timely and efficient support whenever you require it.
If you have any questions, concerns, or problems, don’t hesitate to contact us via email at [email protected]. To ensure quick and accurate assistance, we kindly request that all communications be in English. This helps us provide you with the best and most effective support possible. Messages in other languages might be subject to misunderstandings, which we want to avoid.
It’s important to note that while we are dedicated to assisting you, we are unable to process membership terminations on your behalf. If you wish to terminate your membership, please follow the instructions provided on our website. The responsibility lies with you to initiate the termination process if you decide to discontinue using our services.
If you have a complaint or dispute, please contact us as soon as possible via our contact form or via email at [email protected].
Once the complaint/dispute is received our team will work hard to resolve your complaint or dispute as quickly and fairly as possible. We reserve the right to investigate the issue thoroughly. This procedure could involve reviewing your account history, communicating with our support team, and gathering any relevant information or evidence.
If we determine that there was an error on our part, we will take steps to correct the error and compensate you for any losses or damages incurred. If the resolution concludes that you have violated our terms and conditions we reserve the right to suspend, discontinue, or otherwise terminate the Service or the Agreement
Throughout the process, we will communicate with you regularly to keep you informed of the status of your complaint or dispute. We will also provide you with updates on any actions we are taking to resolve the issue.
If you are not satisfied with the resolution of your complaint or dispute, you may escalate the issue to our management team. Our management team will review the issue and provide a final decision.
We encourage you to work with us to resolve the issue in a fair and efficient manner.
Overall, our goal is to provide our customers with the highest level of service and support. We take all complaints and disputes seriously and will work to resolve them as quickly and fairly as possible.
You registration is binding from the moment you log into your profile and thus take your membership in use. The cardholder is required to pay the full amount for the whole period and the following payments, unless the cardholder has terminated the membership correctly as described in the terms. It is the cardholder’s responsibility to make sure there is sufficient balance on the card to pay for the membership. In the case insufficient payment, fraud or repeated errors, the member will lose access to our website.
Streewave Limited reserves the right to modify the terms at any time. If the terms change it will be published on our website and the member will have 30 days to terminate the membership if you disagree with the terms. This will apply in a case of significant changes in your current agreement with dietlite.net. After the 30 days any still existing member will be deemed to have accepted the changes implied. The member can at any time change address and user details via the “My profile”. The changes till then take effect in the current terms.
dietlite.net cannot be held accountable for the member not receiving the welcome email, terminations, invoices, receipts etc. It is at any time the responsibility of the member to ensure that your provider or e-mail is accessible and able to receive the mentioned mails. By ensuring that they do not end up in the spam folder or ”junk mail”. E-mail providers such as Hotmail and Gmail can have problems related to the e-mails sent from dietlite.net and we advise you to use an alternative provider when membering to dietlite.net.
dietlite.net and Streewave Limited, reserves the right to exclude a member, without warning, in the following cases:
Any content considered as a direct violation with the law as well as cases of harassment will be reported to the relevant authorities, including the IP address of the member, time of creation and any other necessary information.
We at dietlite.net are committed to responding to any alleged copyright violations, should they occur. Notice of any alleged violation should take the form proposed by the U.S. Digital Millennium Copyright Act as revealed at http://www.copyright.gov.
If any material infringes on the copyright of any offended party, we may remove the content from dietlite.net, prevent access to it, terminate or block access to those responsible for the content, and/or any other action deemed appropriate. We may also pass along the record of the incident for documentation and/or published by third parties at our discretion.
Not Legal Advice/No Attorney-Client Relationship
If you believe your rights have been violated, it can be a serious matter. This Disclaimer notice exists solely to effectuate our efforts, as website owners, to prevent and eliminate infringement on intellectual property rights. It is no substitute for the assistance of competent legal counsel. Other remedies and action, such as against an internet service provider (ISP), may exist.
The content is owned by Streewave Limited (or our affiliates and/or third party licensors (as applicable), unless indicated otherwise. The materials may not be used except as provided for in these Terms, and any other relevant terms and conditions provided to you without our prior written permission.
You acknowledge and agree that certain content provided to you is the property of third party licensors and without prejudice to any and all other rights and remedies available, each such licensor has the right to directly enforce relevant provisions within these Terms against you.
These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom and any disputes will be decided only by the British courts.
If any of these Terms of Service is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms of Service which will continue to be valid and enforceable to the fullest extent permitted by law.
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose personal information. The following is our privacy policy at dietlite.net.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Streewave Limited 7 Bell Yard, London, England WC2A 2JR (“COMPANY”, “we”, “us” or “ours”) are the controller of your personal information, and we are obligated to protect and respect your privacy and your personal integrity, when you use Streewave Limited products and services and are browsing our website. This Privacy Policy will help you understand, which personal information we gather, why we gather this information and how we use them. The Privacy Policy will also explain how you can exercise your rights, when you confide us with your personal information. We ask you to read this Privacy Policy carefully and familiarize yourself with the content. If you have any questions, you are welcome to contact us via the contact information, which is found at the bottom of this Privacy Policy. In order to ensure that the confidentiality of personal information is protected and maintained.
When you gain access, sign up, participate in, create an account or in other way uses our services, we can collect personal information about you. The personal information, we collect, depends on the circumstances and the services you use, but can consist of the following:
Your purchase references, i.e. if you react on ads or campaigns
We can also gather other information about your use of our services through cookies and similar technologies.
We may supplement the information we collect from you with information we receive from third parties and through your use of websites, products or services offered by other products in our company, Streewave Limited This can for example Include information we receive from third parties who provide our payment solutions in order to enable payment when using our Services.
Our purpose
We process your personal information for the following purposes:
A) For the sake of our contractual relationship:
B) For legitimate purposes:
C) We may also process your personal information if it is necessary forus to comply with a legal obligation or decision of an authority.
The processing of your personal information for the purposes described below:
Personal information that we request from you and which is marked “mandatory” in any way, such as using the * symbol, is required for us to provide our Services (for legal, contractual, administrative, technical or similar reasons ). However, some of your personal information may only be required if you use specific features, enable optional parts of the Service, or request access to certain resources, offers, promotions, programs, or similar from us or our affiliates. This will you be informed about before collecting such personal information from you.
Group transfers
We may disclose your personal information to other products within Streewave Limited, if necessary for administrative purposes or for the provision of our Services to you. If you have consented to this, we may also disclose your personal information to products within Streewave Limited for marketing purposes. Products that access your personal information follows practices in accordance with this Privacy Policy.
The partners, sponsors and advertisers
We may also share your personal information with our collaborators and advertisers, but only after you have requested it or assent that you have consented to it.
As described, we may also use aggregated information to monitor the use of our Services in order to help us improve and develop our Services, and we may make such aggregated information available to third parties, such as. Content partners or advertisers. Aggregated information does not include personal information and can’t be linked to you.
Third parties for security or other legitimate reasons
We may also disclose your personal information to third parties if we reasonably have reason to believe that disclosure of such personal information is necessary:
The personal data we collect from you can be transferred to and stored at a destination outside the European Economic Area (“EEA”), including destinations not covered by a decision of the European Commission on an adequate level of protection for the processing of personal data. It can be shared with other products within Streewave Limited, handled by employees working for us or for one of our suppliers outside the EEA. Such staff may, for example, be involved in fulfilling your order, processing your payment information and performing our support services. We take all reasonable precautions to ensure that your personal information is processed safely and in accordance with this Privacy Policy and has taken appropriate safeguards to protect your personal information. For further information about or a copy of these safeguards, please contact us using the contact information found at the end of this Privacy Policy.
We will keep your personal information only as long as we consider it necessary to fulfill our purposes as described above under “Why do we process your personal information”. Then we will delete or, in some cases, anonymize your personal information. We regularly check whether we have saved personal information to be deleted. Since we process your personal information for different purposes, the actual period of personal information will vary.
Typically, the following deletion deadlines apply:
| Data type | What is it? |
| User data | User data is information about, how you use the service and which orders you make. |
| Customer service data | Customer service data is information that you provide when you are in contact with dietlite.net service and voice recordings made for educational purposes. |
| Account information | Account information is information about your account, such as username, password and purchase information made in the dietlite.net service. |
| Transaction data | Transaction data is information about transactions made on your account in connection with purchases made in the dietlite.net service |
Protecting your personal information is important to us. All personal information you provide us is stored on secure servers and we have strict procedures to protect against loss, abuse, unauthorized access, change, disclosure or destruction of your personal information. Any payment transactions will be encrypted by industry standard technology and subject to PCI security standards.
While we work hard to protect your personal data, we cannot guarantee that our security measures prevent any unauthorized attempts to access, use or disclose personal information. However, we maintain safety and incident plans, including plans for handling any breach of data security, in case of a physical or technical incident to handle this in a timely fashion and limit any adverse effect of such an incident.
We understand that sometimes you may need additional information from us about your personal information and how they are processed or that you may want to update or correct the personal information you have given us. Therefore, you include the following rights:
The processing of your personal information for the purposes described below:
If our processing of your personal information is based on your consent, you have the right to withdraw such consent at any time (however, it will not affect processing based on your consent before withdrawal) by contacting us or by updating the settings in the Service. (Where relevant).
Please contact us using the contact details below to make a request for your rights. We will make commercially reasonable efforts to respond to your request within 30 days of receiving such a request. If we cannot comply with your request within 30 days, we will let you know about this, the reason for the delay and when we expect to be able to meet your request.
Also, be aware that you can change your contact preferences on the “Settings” page if you do not want to receive certain types of information from us. You can also do this at any time by contacting us at [email protected]
Our Privacy Policy may be amended from time to time. Therefore, be sure to review the latest version of this policy on a regular basis. We will disclose any changes to the Privacy Policy here, and if the changes are significant, we will provide you with a more prominent message such as email. If we change this Privacy Policy in a way that will affect how we use your personal information, we will advise you about the choices you may have as a result of these changes. We will also keep previous versions of this Privacy Policy in an archive for your review.
At dietlite.net we wish to give you the best user experience possible, which is why we have to use cookies to store relevant information on your computer.
Cookies are small text files containing information that a website like ours can save and read again.
We are using cookies for the following: Remembering your username and password, collect statistics about how you use our website – via Google Analytics make it possible to share via Facebook and other social media, saving your name and address for relevant new promotional campaigns.
To learn more about deleting and controlling cookies, you can use the following link:https://us.norton.com/internetsecurity-privacy-how-to-clear-cookies.html
The cookies we place with you are storing for a varied number of months, depending on the purpose of the various cookies. Every time you visit our website, the period is extended and they are automatically removed when they expire.
If you have tried our membership you are automatically covered by our Money Back Guarantee. That means, if you are not satisfied with our service, we will issue you a refund. The Money Back Guarantees applies to all memberships (i.e. 3 days membership at reduced price) – not subsequent periods. When applying for the Money Back Guarantee you will have to get in touch with our customer support via the customer support contact form https://dietlite.net/contact or by sending an email to [email protected].
If the trial period has ended and the regular billing has started, refunds can be claimed by contacting our customer support at https://dietlite.net/contact or by sending an email at [email protected]. Refunds will be assessed on case to case. Notwithstanding the foregoing we reserve the right to asses the case and refund the prorated portion of the fees you have paid for the current term of the Service through the end of that term. Moreover we reserve the right to not refund any unused days if your account is cancelled due to a violation of our terms and conditions.
If the assessment deems the subscription should be cancelled immediately your account will run out at the end of the period that has been paid for. If eligible for a refund, the amount to refund will be processed on the same payment method used for the initial enrollment into the membership. Refund can take between 10 to 15 days to show on your bank statement.
We reserve the right to suspend, discontinue, or otherwise terminate the Service or the Agreement if we determine that you have violated our terms and conditions.
We reserve the right to modify this policy at any time without prior notice. If we make any changes to this policy, we will post the updated policy on our website.
If you have any questions or concerns regarding this policy, please get in touch with our customer support team at https://dietlite.net/contact or via email at [email protected]
For further information about our Terms & Conditions or other unanswered issues or questions, please feel free to contact us at the information below.